May 2017 Survey Results

We appreciate the feedback you provided. The key findings of our May 2017 member survey results are below.  In addition, you'll find the results specific to each of our Y locations by clicking the buttons at the bottom of the page.

Here are the top four items we’ve heard that you love about the Y.

1.    My Y has the best staff!  They are always kind, caring, friendly and encouraging and make me feel welcomed each day.

2.    My Y has a variety of activities, opportunities, and locations for me to use in this community.

3.    My Y helps and supports my personal goals for achieving a healthy lifestyle.

4.    We heard from many members how pleased they are with the wonderful new renovations at our Downtown  YMCA.  Members and staff alike are very proud and happy to have this YMCA preserved for the next 100 years  to serve our community.    

The following are a few more positive comments we've gathered from our surveys:

“I love the Y. I feel like I have a second family. The instructors are awesome, the other people in the classes are fun, and all of the employees are upbeat and friendly. There is so much variety during the week and all week long between having four YMCA’s.”

“Great facilities and excellent staff.”

“I love the new Downtown Y! I also love that I have so many options of YMCAs to go to!”

“I left the YMCA over a couple of years ago and never felt that same family atmosphere  anywhere else…Happy to be back!”

“Family values, encouraging families to exercise from toddler to seniors. Friendly staff. Well-kept facility. Variety of programs available.”

“The people that work at the Y are the greatest people I have ever met! Great at what they do and you can tell they love what they are doing!”

“The Y has everything I need and want in locations throughout the city.”

“I love that I can come and get some personal time in while my little kids enjoy the kid’s corner and my big kids enjoy the facility.”

“I was diagnosed with MS last year and I am determined to stay active. The classes are great for me, I love the pools, and the employees at the Y really want to build a relationship with people so they can get to know them and push you or they encourage me to do something I’ve never done before.“

 “I feel the hour a day spent in the deep well at Broadview site has improved my health!”

“Fun, family-friendly staff is ALWAYS supportive and helpful!”

“Four locations, tons of classes, and great fun for the whole family!”

“I love water aerobics. I have MS and was diagnosed in 1989. I was getting sluggish. My mom who is also a member of the Y kept telling me she thought it would help me so much.  Well, it’s been 2 years now, and I am moving more than I have been for 15 years. I will never stop.”

“I believe that a holistic approach to wellness includes moderate exercise…the Y affords that element of wellness with a variety of options available for a broad spectrum of health conditions.”

For detailed information on our survey findings and action for improvement, please click below.  This information is also posted in the lobby area, at your Y.

Broadview Ferguson Family East Side West Side