
Program Policies
Cancellation Policy
Eligible programs can be cancelled up to the 25th of the month prior to their start date (e.g. cancel June programs by May 25). For cancellation, contact the Member Service Desk at 920-436-9622. Cancellations cannot be made online. Late requests must be made through the program lead.
Financial Assistance
Specialty programs like Personal Training, Sports Skills Trainings, and Private Swim Lessons are not eligible for financial assistance. We cannot auto-apply financial assistance online; eligible members must register in person or by calling our Member Service Desk at 920-436-9622 for adjusted rates.
Weather Cancellations
Program classes that are cancelled due to weather will not be refunded or rescheduled. Please call the Youth Sports Hotline for up-to-date cancellations/updates at 920-436-9555.